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Shipping & Returns

Shipping

Catalog item weights are approximate and are subject to change without notice. Weights denoted in the catalog may reflect actual or dimensional weights. Please contact customer service for required freight quotes. Prepaid shipping charges will be invoiced at cost. Most orders are shipped via UPS Ground Prepaid with shipping charges added to the invoice unless otherwise requested. UPS air or FedEx air service is also available. All air shipment orders must be clearly noted on the purchase order. For US Mail service, add US/CAD $5.00(G) service charge per box. Standard postage rates apply. COD shipments are not permitted. Incorrect address/zip codes will be charged back at US/CAD $20(G) per box plus applicable freight. The factory is not responsible for any delays in shipment that are the result of the carrier. For China direct shipping for all Laser Engraved Wristbands, please add $62.50(G).

Truck Shipments

All LTL freight shipments will incur a palletization charge of US/CAD $15.00(G) per pallet. Truck shipments requiring inside delivery or lift gate service must be clearly noted on the purchase order.

Freight Collect/Third Party Billing

All Freight Collect or Third Party Billing must be clearly noted on the purchase order with the correct account number. Any freight charges incurred by the Factory resulting from incorrect billing information supplied will be charged back plus a service fee of US/CAD $20.00(G).

Split Shipments

Add US $5.00(G) per location for FOB Factory shipments. For CAD Services shipments, contact Factory for details as pricing applies to one complete shipment to one postal code.

Import/Export Documentation Policy

All orders shipping outside the US must be accompanied by the proper export documentation. Orders submitted without such will incur an additional charge of US/CAD $12.50(G). The factory is not responsible for customs delays. If an order is shipped within the US and later exported by a third party, it is then third party’s responsibility to provide the necessary documentation to appropriate regulatory entities. The factory will provide applicable information as required for export, but the customer is responsible for compliance with the import/export regulations of the country that their order will be shipped to. This documentation includes but is not limited to: Certificates of Conformity specific to international requirements, CoC/DoC’s released by international government agencies, customs paperwork, and other related documentation.

Returns/Damages

All claims of damaged goods must be made in writing within 30 days of receipt of merchandise. Unimprinted merchandise returns are subject to a 20% restocking fee plus applicable freight charges. Printed orders may not be returned without prior written authorization. A return authorization number must be obtained from the factory and must appear on the outside of the carton.