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General Information

Purchase Order Content

Send orders via mail, fax, or e-mail to order@illiniline.com. Each order must contain Distributor Name, Address, Telephone Number, Shipping Address, Required Shipping Method, Event Date (if applicable), Purchase Order Number, and Pertinent Production Information to include, but not limited to, Item Number, Item Description, Item Color, Imprint Color, Imprint Location, Imprint Description, and other Special Instructions. Purchase Orders should also contain the distributor’s ASI number if applicable.

Order Confirmation/Cancellation

The factory is not responsible for faxed/emailed orders unless confirmed via phone. The factory will not accept phone orders. All confirming orders sent via email, fax, or mail must be clearly marked “confirming only.” Duplicate orders that are not marked appropriately will be invoiced. Order cancellations are subject to costs incurred at the time of cancellation. Cancellations must be received in writing and will incur a charge of US/CAD $25(G) plus additional costs incurred.

Credit Card Payments

Orders paid by credit card will be run at the time of proof approval. A credit card surcharge fee of 3% will be charged for all credit card payments. Other payment options, such as ACH, Wire, and Checks with be processed without the surcharge fee.

Pricing Policy

Pricing is honored through the end of each month. Any pricing updates are applied at the beginning of each month. Please refer to www.illiniline.com for the most current pricing. Pricing featured by another agency is not valid. Pricing featured throughout the General Information is listed in US Dollars/FOB Factory. Canadian Dollar pricing is noted where applicable and refers to Canadian Services Pricing (CAD). Contact the factory for further details or visit www.illiniline.com.

Canadian Services Pricing (CAD)

Pricing is in Canadian dollars and includes ground transportation for one complete shipment to one postal code serviced by UPS Ground. Duty and brokerage fees are also included in the price. For expedited freight, or required air shipment, contact factory for details. For business to business, import/export transactions, a 5% GST fee is added to the invoice as a line item and is processed via the UPS NRI system. All pricing is subject to change without notice.

Setup Charge

Unless specified otherwise, the setup charge for straight line copy or a logo is US/CAD $40(G). Refer to catalog for setup charges on silkscreened items, laser engraved items, debossed items, silicone wristband products, and embroidered plush.

Repeat Orders

Repeat order set-up charges are US/CAD $20(G). Repeat orders must be marked with the most recent order number, invoice number, and invoice date. Order records are maintained for 12 months.

Copy Change Charge

US/CAD $25.00(G) per occurrence copy change charge applies to most items. Contact the factory for details.

Ink Change Charge

US/CAD $20.00(G) per occurrence for ink change during production.

PMS Charge

Refer to Artwork Information for stock imprint colors. PMS colors are approximate and will vary. Add US/CAD $25.00(G) per color for all other PMS colors. Exact color match is not guaranteed. All “as close to” color requests will be fulfilled using the stock PMS colors.

Art Charge

The factory will add type to a logo at no charge. Refer to Artwork Information for standard fonts. To typeset straight line copy, add US/CAD $18.75(G) art charge. Supplied artwork must be camera ready. If the artwork is not clean, crisp, and consistent, art services are available at US/CAD $25.00(G) per 30 minutes. Art charges are billed in 30-minute increments. Factory reserves the right to determine if the artwork is a clean vector formatted file.

Production Time

Standard production time for most pad printed products is 5 working days on catalog printed quantities for one color/location pad print. For quantities larger than end column, contact the factory for production time. For those items denoted with a 10 Days icon, please contact the factory for current production time as it varies. Production time will also vary for Silkscreen, Colorfy, Deboss, and Laser Engraving decoration. Contact the factory for details.

Rush Service

Rush service is an option for some pad printed items. Limitations may apply, contact the factory for availability, and complete order instructions.

Multiple Color/Location Imprinting

For multiple color imprinting or multiple location imprinting, refer to catalog for additional run charges and additional setup charges.

Paper Proof

US/CAD $6.25(G) per occurrence for order quantities less than 1,000 pieces. For orders above 1,000 pieces, no charge paper proof is required. Call factory upon faxed/emailed proof approval to ensure receipt.

Spec/Preproduction Sample

US $40(G)/CAD $115(G) plus applicable setup charges. For multiple pieces or Govino 4 Packs, additional per unit charges may apply. Contact Factory for details.

Blank Merchandise

US Dollar/FOB Factory blank items are sold at ½ minimum order quantity at end quantity price, certain exclusions apply. Several items are featured as blank items, and therefore, regular catalog pricing applies. CAD Services blank items are sold at column pricing less 10%. Govino brands are not available blank.

Less Than Minimum

US Dollar/FOB Factory add $25.00(G) with an absolute minimum of ½ of the first column quantity. For Laser Engraved Wristbands, please add US $62.50(G). For less than minimum blank orders, see Blank Merchandise policy, and contact Factory for appropriate LTM fees. Less than minimum orders are not available using the CAD Services program. Contact the factory for further details.

Co-op Programs

Contact factory for details. Co-op programs are available on most items but exclude all items noted with the 10 Days icon in the catalog.

Self Promotion Policy

Contact factory for details. Special pricing is available on most items, excluding those items denoted with a 10 Days icon in the catalog. Standard US/FOB Factory policy is one half minimum order quantity at end quantity pricing less 15% on pad printed, engraved, Colorfy, screen printed, and debossed items. Refer to regular catalog pricing for 10 Days icon items. CAD Services pricing is column pricing less 15%. Less than minimum orders are not available with CAD services.


Factory reserves the right to overship/undership order quantity by 5%. For exact quantities, add US/CAD $30.00(G). Distributor overruns requested on purchase order will be invoiced at standard item pricing plus applicable shipping.

Union Information

Factory printing employees are members of AFL-CIO Local 24. Union Label is available on most items. None of the items featured in the catalog are union manufactured.

Sample Policy

Send sample orders via mail, fax, or email to sample@illiniline.com.All randomly imprinted samples under US/CAD $10 EQP value with an accompanying third party shipping number are sent free of charge. All blank sample requests will be treated as blank orders. Please refer to the blank order policy for more information. All other orders will be billed at the EQP value plus shipping. Samples will be shipped within 48 hours. All Govino 4 pack items will be billed at EQP value.

Trademark Notice

The artwork, design, and other trademarks on products in this catalog are reproduced for display purposes only. They do not imply or suggest endorsement of such trademark or that the item was originally produced for the owner of such mark.

Product Variations

Due to measures beyond the factory’s control, color variations amongst orders may exist. Factory reserves the right, without notice, to make changes to the appearance or functionality of products.