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Purchase Order Content: Send orders via mail, fax, or email to Each order must contain Distributor Name, Address, Telephone Number, Shipping Address, Required Shipping Method, Purchase Order Number, and Pertinent Production Information to include, but not limited to, Item Number, Item Description, Item Color, Imprint Color, Imprint Location, Imprint Description, and other Special Instructions. Purchase Orders should also contain the customer’s ASI number if applicable.

Credit Card Payments: Orders paid by credit card will be run at time of proof approval. Any open accounts paying for orders by credit cards at a later date will be charge a 3% administrative fee.

Setup Charge: Unless specified otherwise, the setup charge for straight line copy or for a logo is $31.25(G). Refer to catalog for setup charges on laser engraved silver specialties, silicone wristband products, golf accessories, ribbons and bows.

Copy Change Charge: $25.00(G) per occurrence copy change charge applies to most items. Contact factory for details.

Ink Change Charge: $20.00(G) per occurrence for ink change during production. For PMS colors, see page 156.

PMS Charge: Refer to page 156 for stock imprint colors. PMS colors are approximate and will vary. Add $20.00(G) per color for all other PMS colors. Exact color match is not guaranteed. All "as close to" color requests will be fulfilled using the stock PMS colors on page 156.

Art Charge: The factory will typeset straight line copy at no charge. See page 156 for standard fonts. To add type to a logo, add $18.75(G) art charge. Supplied artwork must be camera ready. In the event that the artwork is not clean, crisp, and consistent, art services are available at $25.00(G) per 30 minutes. Art charges are billed in 30 minute increments. Factory reserves the right to determine if artwork is camera ready.

Production Time: Standard production time for most products is 2 working days on catalog quantities only. For quantities larger than end column, contact the factory for production time. For those items denoted with a 10 Days icon, please contact the factory for current production time as it varies.

Rush Service: 24 Free Rush service is available on most pad printed plastic items. Contact factory for details.

Multiple Color/Location Imprinting: For multiple color imprinting or multiple location imprinting, refer to catalog for additional run charges and additional setup charges.

Order Confirmation/Cancellation: The factory is not responsible for faxed/email orders unless confirmed via phone. Factory will not accept phone orders. All confirming orders sent via email, fax, or mail must be clearly marked "confirming only". Duplicate orders that are not marked appropriately will be invoiced. Order cancellations are subject to costs incurred at time of cancellation. Cancellations must be received in writing and will incur a charge of $25(G) plus additional costs incurred.

Paper Proof: $6.25(G) per occurrence. Call factory upon faxed/emailed proof approval to ensure receipt.

Spec/Preproduction Sample: $18.75(G) plus applicable setup charges. Allow 2 working days for sample plus an additional 2 working days for full production following approval. Applies to catalog quantities only, excludes all 10 Days icons.

Blank Merchandise: Blank items are sold at ½ minimum order quantity at end quantity price, certain exclusions apply. For certain photo novelties featuring case pack quantities in the catalog, blanks must be ordered in case quantities. For other than full case quantities, add $12.50(G) broken case fee. Several items are featured as blank items and therefore, regular catalog pricing applies.

Less Than Minimum: Add $25.00(G) with an absolute minimum of ½ of the first column quantity. For Laser Engraved Wristbands/Keychains please add $62.50(G). For less than minimum blank orders, see Blank Merchandise policy, and contact Factory for appropriate LTM fees.

Packaging: Refer to catalog for packaging per item. Individual polybagging is available for bulk packed items at an additional charge of $.09(G) each. For special quantity per inner polybag, add $.03(C) per piece. For special packed-per-case quantity requirements, add $2.50(G) per carton.

Affix Label Fee: To affix customer supplied labels add $.09(G) per piece.

Shipping: Catalog item weights are approximate and are subject to change without notice. Weights denoted in the catalog are actual weights while some items may ship via dimensional weight. Please contact customer service for required freight quotes. Prepaid shipping charges will be invoiced at cost. Most orders are shipped via UPS Ground Prepaid with shipping charges added to invoice unless otherwise requested. UPS air or FedEx air service is also available. All air shipment orders must be clearly noted on the purchase order. For US Mail service, add $5.00(G) service charge per box. Standard postage rates apply. COD shipments are not permitted. Incorrect address/zip codes will be charged back at $6.25(G) per box plus applicable freight. Factory is not responsible for any delays in shipment that are the result of the carrier. For China direct shipping for all Laser Engraved Wristbands/Keychains please add $62.50(G).

Freight Collect/Third Party Billing: All Freight Collect or Third Party Billing must be clearly noted on the purchase order with the correct account number. Any freight charges incurred by the Factory resulting from incorrect billing information supplied will be charged back plus service fee of $20.00(G).

Split Shipments: Add $5.00(G) per location.

Foreign Shipments: All orders shipping outside the US must be accompanied with the proper documentation. Orders submitted without such will incur an additional charge of $12.50(G).

Repeat Orders: Orders using the exact logo/imprint do not have setup charges. Repeat orders must be marked with the most recent order number, invoice number, and invoice date. Order records are maintained for 24 months.

Returns/Damages: All claims of damaged goods must be made in writing within 30 days of receipt of merchandise. Unimprinted merchandise returns are subject to 20% restocking fee plus applicable freight charges. Printed orders may not be returned without prior written authorization. A return authorization number must be obtained from the factory and must appear on the outside of the carton.

Co-op Programs: Contact factory for details. Coop programs are available on most items but exclude all items noted with the 10 Days icon in the catalog.

Pricing Policy: All pricing is subject to change without notice. Illini will honor pricing only listed in the current annual catalog or website. Please check for the most current pricing. Pricing featured by another agency is not valid. The pricing in this catalog is valid for 2014. All pricing is in US dollars.

Self Promotion Policy: Contact factory for details. Special pricing is available on most items; excluding those items denoted with a 10 Days icon in the catalog. One half minimum order quantity at end quantity pricing less 15% for pad printed items only. Refer to regular catalog pricing for 10 Day icon items.  

Overrun/Underrun: Factory reserves the right to overship/undership order quantity by 5%. For exact quantities, add $30.00(G). Distributor overruns requested on purchase order will be invoiced at standard item pricing plus applicable shipping.

Union Information: Factory printing employees are members of AFL-CIO Local 24. Union Label is available on most items. None of the items featured in the catalog are union manufactured.

Sample Policy: Send sample orders via mail, fax, or email to All random imprint samples under $10 EQP value with an accompanying third party shipping number are sent free of charge. All other orders will be billed at the EQP value plus shipping. Samples will be shipped within 48 hours.

Trademark Notice: The artwork, design, and other trademarks on products in this catalog are reproduced for display purposes only. They do not imply or suggest endorsement of such trademark or that the item was originally produced for the owner of such mark.

Product Variations: Due to measures beyond the factory’s control, color variations amongst orders may exist. Factory reserves the right, without notice, to make changes to the appearance or functionality of products.

Proposition 65: In accordance with Proposition 65, factory will affix Prop 65 Warning Labels upon request to merchandise shipping to California. Purchase orders must clearly state AFFIX PROP 65 LABELS to guarantee proper labeling.

CPSIA: In August 2008 the Consumer Product Safety Improvement Act (CPSIA) and HR 4040 was passed with amendments in 2011. This law affects currently CPSC regulated items specifically those products designed for children 12 and younger. Factory acknowledges the time lines associated with the regulations and is compliant with the appropriate rulings. Contact factory for supporting documentation. A Certificate of Conformity will accompany all products, either physically or electronically, intended primarily for use by children 12 and younger.