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General Info

Artwork Information

Art Requirements: Email: Send all artwork to:; send orders to

Email Requirements: The following must be included with the email artwork files: Distributor Name, Contact Name, Contact Phone Number, and Purchase Order Number. A black & white version of artwork must accompany faxed purchase order in order to guarantee the integrity and content of the artwork.

Software: Graphic computers are Windows based PCs. All files must be a compatible format. The factory uses the latest versions of Adobe Illustrator and Adobe Photoshop. Artwork for pad printing must be vector art with type/fonts converted to outlines or curves. For scanned images, minimum resolution is 600 dpi. Artwork cannot be larger than 8 MB.

Accepted File Extensions: .eps, .tiff, .ai, .psd, .pdf, or .jpg.

Colorfy: Full color artwork required. PMS color match not available.

General Info: The quality of your artwork will determine the quality of the imprint. The factory cannot imprint halftones, screens, or shadows. The factory is not responsible for receipt of electronic files, call factory to verify receipt. The factory is not responsible for email transmission delays. Customer service must be notified of revised copies of artwork. The factory is not responsible for errors in handwritten copy.

General Information

Purchase Order Content: Send orders via mail, fax, or email to Each order must contain Distributor Name, Address, Telephone Number, Shipping Address, Required Shipping Method, Event Date (if applicable), Purchase Order Number, and Pertinent Production Information to include, but not limited to, Item Number, Item Description, Item Color, Imprint Color, Imprint Location, Imprint Description, and other Special Instructions. Purchase Orders should also contain the distributor’s ASI number if applicable.

Credit Card Payments: Orders paid by credit card will be run at time of proof approval. Any open accounts paying for orders by credit cards at a later date will incur a 3% administrative fee. 

Setup Charge: Unless specified otherwise, the setup charge for straight line copy or for a logo is $40(G). Refer to catalog for setup charges on silkscreened items, laser engraved silver specialties, debossed items, silicone wristband products, embroidered plush, ribbons and bows.

Copy Change Charge: $25.00(G) per occurrence copy change charge applies to most items. Contact factory for details.

Ink Change Charge: $20.00(G) per occurrence for ink change during production. For PMS colors, see page above.

PMS Charge: Refer to listing above for stock imprint colors. PMS colors are approximate and will vary. Add $20.00(G) per color for all other PMS colors. Exact color match is not guaranteed. All “as close to” color requests will be fulfilled using the stock PMS colors listed above.

Art Charge: The factory will typeset straight line copy at no charge. See above for standard fonts. To add type to a logo, add $18.75(G) art charge. Supplied artwork must be camera ready. In the event that the artwork is not clean, crisp, and consistent, art services are available at $25.00(G) per 30 minutes. Art charges are billed in 30 minute increments. Factory reserves the right to determine if artwork is a clean vector formatted file.

Production Time: Standard production time for most pad printed products is 2 working days on catalog printed quantities for one color/location pad print. For quantities larger than end column, contact the factory for production time. For those items denoted with a 10 Days icon, please contact the factory for current production time as it varies. Production time will vary for Silkscreen, Colorfy, and Deboss decorating. Contact factory for details.

Rush Service: Rush service is an option for most pad printed plastic items. Limitations may apply, contact factory for approval prior and details to placing purchase order.

Multiple Color/Location Imprinting: For multiple color imprinting or multiple location imprinting, refer to catalog for additional run charges and additional setup charges.

Order Confirmation/Cancellation: The factory is not responsible for faxed/emailed orders unless confirmed via phone. Factory will not accept phone orders. All confirming orders sent via email, fax, or mail must be clearly marked “confirming only”. Duplicate orders that are not marked appropriately will be invoiced. Order cancellations are subject to costs incurred at time of cancellation. Cancellations must be received in writing and will incur a charge of $25(G) plus additional costs incurred.

Paper Proof: $6.25(G) per occurrence for order quantities less than 1,000 pieces. For orders above 1,000 pieces, no charge paper proof is required. Call factory upon faxed/emailed proof approval to ensure receipt.

Spec/Preproduction Sample: $18.75(G) plus applicable setup charges. Allow 2 working days for sample, plus an additional 2 working days for full production following approval for 1 color/1 location pad print, catalog printed quantities. For OXO Good Grips brand items or Govino 4 Packs, additional per unit charges may apply. Contact Factory for details.

Blank Merchandise: Blank items are sold at ½ minimum order quantity at end quantity price, certain exclusions apply. For certain photo novelties featuring case pack quantities in the catalog, blanks must be ordered in case quantities. For other than full case quantities, add $12.50(G) broken case fee. Several items are featured as blank items and therefore, regular catalog pricing applies. OXO Good Grips and Govino brands are not available blank.

Less Than Minimum: Add $25.00(G) with an absolute minimum of ½ of the first column quantity. For Laser Engraved Wristbands please add $62.50(G). For less than minimum blank orders, see Blank Merchandise policy, and contact Factory for appropriate LTM fees.

Affix Label Fee: To affix customer supplied labels to imprinted products add $.09(G) per piece.

Shipping: Catalog item weights are approximate and are subject to change without notice. Weights denoted in the catalog may reflect actual or dimensional weights. Please contact customer service for required freight quotes. Prepaid shipping charges will be invoiced at cost. Most orders are shipped via UPS Ground Prepaid with shipping charges added to invoice unless otherwise requested. UPS air or FedEx air service also available. All air shipment orders must be clearly noted on the purchase order. For US Mail service, add $5.00(G) service charge per box. Standard postage rates apply. COD shipments are not permitted. Incorrect address/zip codes will be charged back at $6.25(G) per box plus applicable freight. Factory is not responsible for any delays in shipment that are the result of the carrier. For China direct shipping for all Laser Engraved Wristbands please add $62.50(G).

Freight Collect/Third Party Billing: All Freight Collect or Third Party Billing must be clearly noted on the purchase order with the correct account number. Any freight charges incurred by the Factory resulting from incorrect billing information supplied will be charged back plus service a fee of $20.00(G).

Split Shipments: Add $5.00(G) per location.

Foreign Shipments: All orders shipping outside the US must be accompanied with the proper documentation. Orders submitted without such will incur an additional charge of $12.50(G).

Repeat Orders: Repeat order set-up charges are $20(G). Repeat orders must be marked with the most recent order number, invoice number, and invoice date. Order records are maintained for 24 months.

Returns/Damages: All claims of damaged goods must be made in writing within 30 days of receipt of merchandise. Unimprinted merchandise returns are subject to 20% restocking fee plus applicable freight charges. Printed orders may not be returned without prior written authorization. A return authorization number must be obtained from the factory and must appear on the outside of the carton.

Co-op Programs: Contact factory for details. Co-op programs are available on most items but exclude all items noted with the 10 Days icon in the catalog.

Pricing Policy: All pricing is subject to change without notice. Illini will honor pricing only listed in the current annual catalog or website. Please check for the most current pricing. Pricing featured by another agency is not valid. The pricing in this catalog is valid for 2017. All pricing is in US dollars.

Self Promotion Policy: Contact factory for details. Special pricing is available on most items; excluding those items denoted with a 10 Days icon in the catalog. Standard policy is one half minimum order quantity at end quantity pricing less 15% on pad printed, Colorfy, screen printed, and debossed items. Refer to regular catalog pricing for 10 Days icon items.

Overrun/Underrun: Factory reserves the right to overship/undership order quantity by 5%. For exact quantities, add $30.00(G). Distributor overruns requested on purchase order will be invoiced at standard item pricing plus applicable shipping.

Union Information: Factory printing employees are members of AFL-CIO Local 24. Union Label is available on most items. None of the items featured in the catalog are union manufactured.

Sample Policy: Send sample orders via mail, fax, or email to All randomly imprinted samples under $10 EQP value with an accompanying third party shipping number are sent free of charge. All blank sample requests will be treated as blank orders. Please refer to the blank order policy for more information. All other orders will be billed at the EQP value plus shipping. Samples will be shipped within 48 hours. All OXO Good Grip and Govino 4 pack items will be billed at EQP value.

Trademark Notice: The artwork, design, and other trademarks on products in this catalog are reproduced for display purposes only. They do not imply or suggest endorsement of such trademark or that the item was originally produced for the owner of such mark.

Product Variations: Due to measures beyond the factory’s control, color variations amongst orders may exist. Factory reserves the right, without notice, to make changes to the appearance or functionality of products.

Proposition 65: In accordance with Proposition 65, factory will affix Prop 65 Warning Labels upon request to merchandise shipping to California. Purchase orders must clearly state AFFIX PROP 65 LABELS to guarantee proper labeling.

CPSIA: In August 2008 the Consumer Product Safety Improvement Act (CPSIA) or HR 4040 was passed with amendments in 2011. This law affects currently CPSC regulated items specifically those products designed for children 12 and younger. Factory acknowledges the time lines associated with the regulations and is compliant with the appropriate rulings. Contact factory for supporting documentation. A Certificate of Conformity will accompany all products, either physically or electronically, intended primarily for use by children 12 and younger.