General Information 159 Foreign Shipments: All orders shipping outside the US must be accompanied with the proper documentation. Orders submitted without such will incur an additional charge of $12.50(G). Repeat Orders: Orders using the exact logo/imprint do not have setup charges. Repeat orders must be marked with the most recent order number, invoice number, and invoice date. Order records are maintained for 24 months. Returns/Damages: All claims of damaged goods must be made in writing within 30 days of receipt of merchandise. Unimprinted merchandise returns are subject to 20% restocking fee plus applicable freight charges. Printed orders may not be returned without prior written authorization. A return authorization number must be obtained from the factory and must appear on the outside of the carton. Co-op Programs: Contact factory for details. Coop programs are available on most items but exclude all items noted with the 10 Days icon in the catalog. Pricing Policy: All pricing is subject to change without notice. Illini will honor pricing only listed in the current annual catalog or website. Please check www.illiniline.com for the most current pricing. Pricing featured by another agency is not valid. The pricing in this catalog is valid for 2014. All pricing is in US dollars. Self Promotion Policy: Contact factory for details. Special pricing is available on most items; excluding those items denoted with a 10 Days icon in the catalog. One half minimum order quantity at end quantity pricing less 15% for pad printed items only. Refer to regular catalog pricing for 10 Day icon items. Overrun/Underrun: Factory reserves the right to overship/undership order quantity by 5%. For exact quantities, add $30.00(G). Distributor overruns requested on purchase order will be invoiced at standard item pricing plus applicable shipping. Union Information: Factory printing employees are members of AFL-CIO Local 24. Union Label is available on most items. None of the items featured in the catalog are union manufactured. Sample Policy: Send sample orders via mail, fax, or email to firstname.lastname@example.org. All random imprint samples under $10 EQP value with an accompanying third party shipping number are sent free of charge. All other orders will be billed at the EQP value plus shipping. Samples will be shipped within 48 hours. Trademark Notice: The artwork, design, and other trademarks on products in this catalog are reproduced for display purposes only. They do not imply or suggest endorsement of such trademark or that the item was originally produced for the owner of such mark. Product Variations: Due to measures beyond the factory’s control, color variations amongst orders may exist. Factory reserves the right, without notice, to make changes to the appearance or functionality of products. Proposition 65: In accordance with Proposition 65, factory will affix Prop 65 Warning Labels upon request to merchandise shipping to California. Purchase orders must clearly state AFFIX PROP 65 LABELS to guarantee proper labeling. CPSIA: In August 2008 the Consumer Product Safety Improvement Act (CPSIA) and HR 4040 was passed with amendments in 2011. This law affects currently CPSC regulated items specifically those products designed for children 12 and younger. Factory acknowledges the time lines associated with the regulations and is compliant with the appropriate rulings. Contact factory for supporting documentation. A Certificate of Conformity will accompany all products, either physically or electronically, intended primarily for use by children 12 and younger.
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