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General Information 158 Production Time: Standard production time for most products is 2 working days on catalog quantities only. For quantities larger than end column, contact the factory for production time. For those items denoted with a 10 Days icon, please contact the factory for current production time as it varies. Rush Service: 24 Free Rush service is available on most pad printed plastic items. Contact factory for details. Multiple Color/Location Imprinting: For multiple color imprinting or multiple location imprinting, refer to catalog for additional run charges and additional setup charges. Order Confirmation/Cancellation: The factory is not responsible for faxed/email orders unless confirmed via phone. Factory will not accept phone orders. All confirming orders sent via email, fax, or mail must be clearly marked “confirming only”. Duplicate orders that are not marked appropriately will be invoiced. Order cancellations are subject to costs incurred at time of cancellation. Cancellations must be received in writing and will incur a charge of $25(G) plus additional costs incurred. Paper Proof: $6.25(G) per occurrence. Call factory upon faxed/emailed proof approval to ensure receipt. Spec/Preproduction Sample: $18.75(G) plus applicable setup charges. Allow 2 working days for sample plus an additional 2 working days for full production following approval. Applies to catalog quantities only, excludes all 10 Days icons. Blank Merchandise: Blank items are sold at ½ minimum order quantity at end quantity price, certain exclusions apply. For certain photo novelties featuring case pack quantities in the catalog, blanks must be ordered in case quantities. For other than full case quantities, add $12.50(G) broken case fee. Several items are featured as blank items and therefore, regular catalog pricing applies. Less Than Minimum: Add $25.00(G) with an absolute minimum of ½ of the first column quantity. For Laser Engraved Wristbands/Keychains please add $62.50(G). For less than minimum blank orders, see Blank Merchandise policy, and contact Factory for appropriate LTM fees. Packaging: Refer to catalog for packaging per item. Individual polybagging is available for bulk packed items at an additional charge of $.09(G) each. For special quantity per inner polybag, add $.03(C) per piece. For special packed-per-case quantity requirements, add $2.50(G) per carton. Affix Label Fee: To affix customer supplied labels add $.09(G) per piece. Shipping: Catalog item weights are approximate and are subject to change without notice. Weights denoted in the catalog are actual weights while some items may ship via dimensional weight. Please contact customer service for required freight quotes. Prepaid shipping charges will be invoiced at cost. Most orders are shipped via UPS Ground Prepaid with shipping charges added to invoice unless otherwise requested. UPS air or FedEx air service is also available. All air shipment orders must be clearly noted on the purchase order. For US Mail service, add $5.00(G) service charge per box. Standard postage rates apply. COD shipments are not permitted. Incorrect address/zip codes will be charged back at $6.25(G) per box plus applicable freight. Factory is not responsible for any delays in shipment that are the result of the carrier. For China direct shipping for all Laser Engraved Wristbands/Keychains please add $62.50(G). Freight Collect/Third Party Billing: All Freight Collect or Third Party Billing must be clearly noted on the purchase order with the correct account number. Any freight charges incurred by the Factory resulting from incorrect billing information supplied will be charged back plus service fee of $20.00(G). Split Shipments: Add $4.00(G) per location.


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